Frequently Asked Questions

We process our orders very quickly and unfortunately cannot typically make changes after an order has been placed for more than 24 hours. If you notice the mistake straight away, though, please send us an email at support@blancanova.com to see if a modification can be made.

Our Standard Shipping Times are:
United States and Canada: 10 – 20 days

UK: Handling time 2 to 3 days/ Transit time 7 – 12 days

Europe: 9 – 20 days

Other countries: 10 – 21 days

Yes! We offer worldwide shipping.

We accept payment via PayPal and by all major credit cards including Visa, MasterCard, American Express, Visa Debit and Visa Electron (UK). Please be aware of potential fees for cross border transactions.

For all credit card payment transactions, we rely on third-party payment processing services. These intermediaries are fully PCI compliant, meaning they meet the highest level of certification standards. This ensures that all cardholder information is securely stored, processed, and transmitted using industry-standard encryption technology.

Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.

If your return is marked as delivered, sit tight, our returns team will be in touch by email once the return has been processed to confirm your refund.

But if you need to get in touch with Customer Support about your return, please include in your message:

– Proof of postage (like a receipt)
– The tracking number
–  Your order number

We’ll then get back to you as soon as we can!

To return any items, please contact us at support@blancanova.com and we will send instructions on how to return your item.